Careers at Rawlinson Group

Product Genius – Rawlinson Group Bury St Edmunds

As a Product Genius you will inspire and excite customers in the dealership with in-depth product information and insight. The role of a Product Genius is to promote brand products through selling the features and benefits. A Product genius will offer an exceptional customer experience and service by building a genuine rapport with the customer.

Role Responsibility

• Presenting the vehicles to all prospecting customers.
• Progressing leads into Sales.
• Strong presentation of bolt-ons through great knowledge of the products.
• Keeping up to date with the latest product information.
• Providing customers with specification information about all brand products.
• Ensuring all dealership staff are up to date on the latest product information and that their knowledge is of a high standard. 
• Planning and managing the customer test drive process with the Sales Managers and offering product insight during the test drive appointment.
• Responsible for the preparation of the showroom, ensuring a strong selection of demo cars are available and that the showroom is always presentable for customers.
• Pro-actively approaching customers in the showroom to welcome them and see if they need any help.
• Supporting the Sales Managers with insight and product knowledge for customers, when required.
• Guiding customers to the Sales Managers when they express an interest to buy.
• Creates a winning customer experience by identifying and anticipating their needs. 
• Assures that customer issues are resolved quickly and effectively.

The Ideal Candidate

• Enthusiasm for excellent customer service.
• Passion for automotive technology.
• Strong presentation skills.
• Ability to work autonomously.
• Team orientated personality.
• Excellent communication skills.
• Keen to keep-up-to-date with innovations and complex/technical/product information.
• Strong organisational and prioritisation skills.
• Always willing to help and support to others.
• Good knowledge of computer applications

Working hours Monday - Friday 8:30 - 18:00 (1 week day off per week when not OFF on Saturday), Saturday 8:30 - 17:00 (1 in 4 Saturdays OFF), Sunday OFF (1 in 4 Sundays required online chat)

OTE £35,000+, along with a Company Car

Please send your CV to jordan@rawlinsongroup.co.uk