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Careers at Rawlinson Group

Service Advisor - Easlea Road Bury St Edmunds

Full Time
Easlea Road Bury St Edmunds
Published: 14 March 2022

Rawlinson Group is a family run business and is looking extend its team within the Service Department, we are recruiting for a Service Advisor to join our aftersales team.

Job Description

Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. Displays exemplary customer service skills and a sales-minded attitude.

Service Advisor Job Roles

  • Communicates with clients about vehicle problems, service plans, and warranty issues
  • Maintains positive relationships with clients to ensure repeat and return customers
  • Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
  • Answers customer questions about services, including when to expect vehicle repairs
  • Displays extensive knowledge about products and services
  • Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
  • Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
  • Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
  • Acts as an advocate for clients when communicating vehicle problems and needs to repair department
  • Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
  • Processes customer payments
  • Demonstrates extensive knowledge of service department
  • Sales of service plans and extended warranties
  • We use Pinewood/Pinnacle this would be an advantage if you have work with this in the past but not accentual as training will be given

Basic salary £22,000 OTE £27,000+

Please forward your CV to Marcus via email to marcus@rawlinsongroup.co.uk