Job Opportunities at Rawlinson Group with showrooms in Bury St. Edmunds, Suffolk

Careers at Rawlinson Group

Product Genius - Easlea Road Bury St Edmunds

Full Time
Easlea Road Bury St Edmunds
Published: 02 October 2023

Product Genius – Rawlinson Group Bury St Edmunds

As a Product Genius you will inspire and excite customers in the dealership with in-depth product information and insight. The role of a Product Genius is to promote brand products through selling the features and benefits. A Product genius will offer an exceptional customer experience and service by building a genuine rapport with the customer.

Role Responsibility

  • Presenting the vehicles to all prospecting customers.
  • Progressing leads into Sales.
  • Strong presentation of bolt-ons through great knowledge of the products.
  • Keeping up to date with the latest product information.
  • Providing customers with specification information about all brand products.
  • Ensuring all dealership staff are up to date on the latest product information and that their knowledge is of a high standard. 
  • Planning and managing the customer test drive process with the Sales Managers and offering product insight during the test drive appointment.
  • Responsible for the preparation of the showroom, ensuring a strong selection of demo cars are available and that the showroom is always presentable for customers.
  • Pro-actively approaching customers in the showroom to welcome them and see if they need any help.
  • Supporting the Sales Managers with insight and product knowledge for customers, when required.
  • Guiding customers to the Sales Managers when they express an interest to buy.
  • Creates a winning customer experience by identifying and anticipating their needs. 
  • Assures that customer issues are resolved quickly and effectively.

The Ideal Candidate

  • Enthusiasm for excellent customer service.
  • Passion for automotive technology.
  • Strong presentation skills.
  • Ability to work autonomously.
  • Team orientated personality.
  • Excellent communication skills.
  • Keen to keep-up-to-date with innovations and complex/technical/product information.
  • Strong organisational and prioritisation skills.
  • Always willing to help and support to others.
  • Good knowledge of computer applications

Working hours Monday - Friday 8:30 - 18:00 (1 week day off per week when not OFF on Saturday), Saturday 8:30 - 17:00 (1 in 4 Saturdays OFF), Sunday OFF (1 in 4 Sundays required online chat)

OTE £35,000+, along with a Company Car

Please send your CV to