Careers at Rawlinson Group

What we are looking for

Assertive, calm and enthusiastic Service Advisors to join our well established busy team at our Bury St Edmunds site. The successful candidate will display exemplary customer service skills and a positive attitude, effectively handle incoming customer calls by creating a friendly and professional impression. You'll put our customers’ needs at the heart of everything you do, whether it's providing estimates, booking repairs or answering queries - as a result, delivering 'Family-like-care' will become second nature. Building an immediate rapport with people at all levels, you will focus on delivering an outstanding customer experience every time.

You will act as liaison between customers and the workshop, communicating with customers regarding vehicle issues and repair timelines, addressing customer concerns etc.

Working Pattern

Monday to Friday 8am to 6.00pm; 1 in 3 Saturday 8am to 1pm

What you will be doing

• Greeting customers, listen to requests, schedule appointments, estimate costs, and answer queries
• Communicating with customers with regards to vehicle problems/issues
• Communicating with technicians about vehicles statuses, and ensure that vehicle will be ready on time
• Acting as an advocate for customers when communicating vehicle problems
• Liaising with technicians about parts ordering to ensure requisite parts are available when required, and communicate any time restrictions to customers in timely manner
• Maintaining positive relationships with customers ensuring repeat business
• Displaying extensive knowledge about products and services
• Approaching transactions with sales-minded professionalism and suggestively sell products and services to customers
• Processing customer payments
• Demonstrating extensive knowledge of service department

What we need from you

• A good standard of education, including GCSE Maths and English at Grade C or above
• A current and valid UK driving licence
• Previous experience in Motor Trade Aftersales
• Excellent customer service skills
• Excellent communication skills
• A good eye for detail
• A hands-on approach
• The ability to work within a fast paced, dynamic and challenging environment
• Enthusiasm and flexibility to business needs
• The ability to manage your time, resources and workload effectively with minimum supervision
• Computer Literate
• Working with general public
• Good telephone manner
• Training will be given

Salary: £22k per year + bonus and commission with OTE £30,000

The successful applicant will be required to effectively handle incoming customer calls by creating a friendly and professional impression. You'll put our customers’ needs at the heart of everything you do, whether it's providing estimates, booking repairs or answering queries - as a result, delivering 'Family-like-care' will become second nature. Building an immediate rapport with people at all levels, you will focus on delivering an outstanding customer experience every time.
If this position is of interest to you please contact Tim Reinman at Rawlinson Group, 01284 727853 or Email tim@rawlinsongroup.co.uk