Motor Vehicle Technician
The main aim of this role is to accurately, skilfully and efficiently undertake the repair and servicing of Motor Vehicles. Whilst detecting and diagnosing any additional faults for further repair ensuring all work is completed safely and to the customer’s complete satisfaction. The successful candidate will have a strong technical background, preferably with Qualified Technician Status and a MOT tester, although manufacturer specific training will be provided. Strong administration skills and a customer facing aptitude are essential. Applicants must have a flexible approach to work and a full understanding of customer satisfaction.
OTE 35-38K
Please call or send a CV to
Tim Reinman
tim@rawlinsongroup.co.uk
01284 727853
Job Type: Full-time
Rawlinson Group Parts Advisor Full Time Position
We are looking for a parts advisor to work in our parts department in Easlea Road, Bury St Edmunds.
The successful applicant will be required to effectively handle incoming customer parts calls, and create a friendly and professional impression. You will provide estimates, order parts as well as answering parts queries - as a result, delivering '...Family-like-care' will become second nature.
Building an immediate rapport with people at all levels, you will focus on delivering outstanding customer service every time.
The successful applicant will join our highly successful team to deliver even greater results through improving motivation, bringing fresh and new ideas to the way we process and input and above all, a "Can Do Attitude". Required skills - Computer Literate, Working with general public, Good telephone manner, Customer service experience.
Although experience in parts stock control within the motor industry would be preferable, training will be given.
If this position is of interest to you please contact Tim Reinman at Rawlinson Group,01284 727853
Job Types: Full-time, Permanent
Salary: £18500 Plus Bonus OTE £22000
Your role is to respond positively to customer telephone enquiries relating to service and repairs and ensuring the vehicle will be ready at the time agreed. You will be answering customers questions regarding technical problems, warranties, services and repairs in a manner that is easily understand, checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval. You will liaise with the Service Manager to ensure workshop loading suits diary bookings and produce invoices for completed work and explain the content to customers.
Person Specification:
Experience gained from a similar role is advantageous
A confident user of computers and a working knowledge and understanding of Power software is desirable
A flexible approach to time-keeping so customer satisfaction can always be ensured
Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships
Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately
Working Hours
Part Time
10am - 2pm 5 days a week
Please contact Tim Reinman at Rawlinson Group, 01284 727853 or Email tim@rawlinsongroup.co.uk
Motor Technican Level 3
Rawlinson Group mechanics take great care in quality services, ensuring that each repair or maintenance job meets our strict high standards of practice. We will take care of everything from MOT’s, servicing and tyres.
You will receive first class training in all the latest servicing and diagnostic techniques to enable you to better help your customers whether they need a standard service, MOT or wanting an engine/gearbox rebuild.
Day to day tasks will vary but include:
• Servicing – carrying out checks
• MOT’s – identifying parts with wear and tear
• Vehicle Maintenance – replacing / repairing engine parts
• Diagnostics – using the latest diagnostic equipment
• Maintaining repair and service records
Location: Bury St Edmunds
Salary £15600-£18000 PA
Sector: Automotive Working Week: 8:30 – 5:30.
Please contact Tim Reinman at Rawlinson Group, 01284 727853 or Email tim@rawlinsongroup.co.uk
