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Careers at Rawlinson Group

Aftersales/Service Advisor - Rawlinson Group Bury St Edmunds

Full Time
Rawlinson Group Bury St Edmunds
Published: 18 September 2019

What we are looking for

Assertive, calm and enthusiastic Service Advisors to join our well established busy team at our Bury St Edmunds site. The successful candidate will display exemplary customer service skills and a positive attitude, effectively handle incoming customer calls by creating a friendly and professional impression. You'll put our customers’ needs at the heart of everything you do, whether it's providing estimates, booking repairs or answering queries - as a result, delivering 'Family-like-care' will become second nature. Building an immediate rapport with people at all levels, you will focus on delivering an outstanding customer experience every time.

You will act as liaison between customers and the workshop, communicating with customers regarding vehicle issues and repair timelines, addressing customer concerns etc.

Working Pattern

Monday to Friday 8am to 6.00pm; 1 in 3 Saturday 8am to 1pm

What you will be doing

  • Greeting customers, listen to requests, schedule appointments, estimate costs, and answer queries
  • Communicating with customers with regards to vehicle problems/issues
  • Communicating with technicians about vehicles statuses, and ensure that vehicle will be ready on time
  • Acting as an advocate for customers when communicating vehicle problems
  • Liaising with technicians about parts ordering to ensure requisite parts are available when required, and communicate any time restrictions to customers in timely manner
  • Maintaining positive relationships with customers ensuring repeat business
  • Displaying extensive knowledge about products and services
  • Approaching transactions with sales-minded professionalism and suggestively sell products and services to customers
  • Processing customer payments
  • Demonstrating extensive knowledge of service department

What we need from you

  • A good standard of education, including GCSE Maths and English at Grade C or above
  • A current and valid UK driving licence
  • Previous experience in Motor Trade Aftersales
  • Excellent customer service skills
  • Excellent communication skills
  • A good eye for detail
  • A hands-on approach
  • The ability to work within a fast paced, dynamic and challenging environment
  • Enthusiasm and flexibility to business needs
  • The ability to manage your time, resources and workload effectively with minimum supervision
  • Computer Literate
  • Working with general public
  • Good telephone manner
  • Training will be given

Salary: £22k per year + bonus and commission with OTE £30,000

The successful applicant will be required to effectively handle incoming customer calls by creating a friendly and professional impression. You'll put our customers’ needs at the heart of everything you do, whether it's providing estimates, booking repairs or answering queries - as a result, delivering 'Family-like-care' will become second nature. Building an immediate rapport with people at all levels, you will focus on delivering an outstanding customer experience every time.
If this position is of interest to you please contact Tim Reinman at Rawlinson Group, 01284 727853 or Email tim@rawlinsongroup.co.uk

New and Used Car Salesperson - Rawlinson Group Bury St Edmunds

Full Time
Rawlinson Group Bury St Edmunds
Published: 02 September 2019

We are looking for a New Car Salesman for our Showroom, To meet and greet all potential customers and ensure that their requirements are fully ascertained and that adequate information is obtained to ensure follow ups can be made. To conduct a full and professional sales presentation to all customers in line with their requirements. To encourage, wherever possible, vehicle demonstrations To maximise the sale of new and used stock. To accurately appraise part exchange vehicles. To use our DMS and follow up customers. You must have experience, must be hard working, target driven and able to work with others.

Basic Salary 18-20K plus Commision OTE 35-40k Per Annum


Please contact Tim Reinman at Rawlinson Group, 01284 727853 or Email tim@rawlinsongroup.co.uk