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Complaints

 

If you have a complaint, please raise it with a member of staff who will try and resolve the matter to your satisfaction. If they are unable to resolve the matter, they will refer it to either The Sales Manager or Aftersales Manager as applicable. They in turn will respond to you within 48 hours during normal business hours. Either can be contacted at sales@rawlinsongroup.co.uk or service@rawlinsongroup.co.uk as applicable. In any correspondence please clearly state ‘Complaint’ in the subject line.
 

If after further consideration you are not happy with their response, we subscribe through the manufacturers we represent to The Motor Ombudsman and they have an Advisory and Conciliation Service to which we are required to adhere.
 
You can either call the Code Advisory and Conciliation Service Consumer Advice Line on 0345 241 3008 (option 1). You can also submit information regarding your complaint via the Code website at https://www.themotorombudsman.org/consumers/make-a-complaint
 

If your complaint is regarding a finance or insurance issue:

(1) We operate under Automotive Compliance’s FCA permissions, and if your complaint is regarding a regulated matter the following contact details can be used:
Regulated Complaints
Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD
Telephone: 01452671560
E-mail: complaints@automotive-compliance.co.uk
 
(2) If Automotive Compliance cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk